Jane Lazarre was pacing the hospital waiting room. Her son Khary, 18, had just had knee surgery, but the nurses weren't letting her in to see him.
"They told us he would be out of anesthesia in a few minutes," she remembers. "The minutes became an hour, the hour became two hours."
She and her husband called the surgeon in a panic. He said that Khary had come out of anesthesia violently — thrashing and flailing about. He told Lazarre that with most young people Khary's age, there wouldn't have been a problem. The doctors and nurses would have gently held him down.