Southwest Airlines Lags In On-Time Arrivals

Dec 26, 2013
Originally published on December 26, 2013 7:49 am
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NPR's business news stars with a delay.

OK. Actually, a lot of delays. Southwest Airlines finished last in on-time arrivals in October - the last month for which statistics are available. According to the Department of Transportation, Southwest's on-time arrival rate was 78.8 percent. This was the second month in a row that the airline came in at the very back of the pack - which is a little surprising, since Southwest usually tops lists of customer satisfaction.

Travelers have given that airline high marks for the free bag check and its no fee policy for flight changes. Transcript provided by NPR, Copyright NPR.